In over 30 years working in hospitality technology, I’ve learned one important lesson about threats: they don’t give us time to prepare, they show up when we least expect them. Cybersecurity has shown up in […]
Hotels have spent years connecting reservations, payments, housekeeping, loyalty programs, mobile check-in, energy management, and guest communications. In 2026, physical security is increasingly becoming part of that same technology ecosystem. The shift reflects a simple […]
Google has moved another step closer to turning conversational hotel search into an actual booking channel. The company recently confirmed that it has begun a limited U.S. test of agentic hotel booking within AI Mode […]
Staypineapple has announced a partnership with Abra Hospitality following the successful rollout of the Abra platform at Staypineapple’s Chicago hotel. The brand is now preparing to deploy Abra across the remainder of its portfolio, including […]
Think about the last time you stayed in a hotel. Did you flip through a printed compendium to find the Wi-Fi password? Did you walk back to the front desk to check the spa hours […]
FCS Solutions, a global provider of hospitality technology, has announced the launch of FCS1 In-Room Guest Services (IRGS), a browser-based guest-facing solution that gives hotel guests direct access to hotel information, services and in-room ordering […]
Most hospitality technology projects do not fail because the software is wrong. They fail because the wrong people are in the room when it is configured, and the right people are too busy to learn […]
Delaware North, one of the largest and most diversified hospitality and food service companies in the world, has partnered with TipHaus to streamline and automate tip management across its portfolio of venues. For an operator […]
Hotel guests never stopped wanting food delivered to their rooms. What changed is who takes the order, who delivers the meal and who captures the revenue and customer data that come with it. At a […]
Meetings and events can account for a substantial share of total revenue at many hotel properties, and across dedicated event venues the percentage can be higher still. Spaces that sit idle, or that are booked […]
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