The need for product differentiation in hotels is readily clear these days, especially in the light of the Covid crisis which has rewritten the rules on where your customers will be coming from for the […]
Prior to the Covid crisis, all hoteliers already knew that a large percentage of potential guests were conducting their travel research via their mobile devices. Now, the imperative for creating a mobile-first experience extends beyond […]
Five years ago, Hotel News Now took out its crystal ball and made some trend predictions for 2020. One prediction dealt specifically with the guestroom. According to the 2020 Hotel Trend Report, “guests will be […]
The Fiesta Americana Viaducto Aeropuerto Hotel in Mexico City recently opened its doors and treated guests to a full suite of Enseo’s innovative smart hotel room technology. From streaming entertainment options to remotely managing their […]
It’s a new decade — a time when hoteliers are looking at artificial intelligence and voice technologies not as disruptors, but as innovations that will connect them to guests in more meaningful and lasting ways. […]
INTELITY®, the broadest guest engagement and staff management platform in hospitality, announced today that it has partnered with the renowned Oaklawn Racing Casino Resort in Hot Springs, Arkansas. The racing casino resort recently announced a […]
The iconic Delano South Beach has selected Nuvola as its single source for service optimization and guest engagement software. The resort is part of the first dozen properties in the U.S. to deploy Nuvola’s entire […]
The holiday season is chock-full of traditions that most people anticipate with glee: Feasting with the family, rewatching classic TV specials and hunting down bargains on Black Friday, to name a few. But there is […]
Next week hoteliers attending HX: The Hotel Experience Powered by AAHOA – Nov. 10 and 11 at the Javits Center in New York – will experience an innovative high-value, profit-generating amenity that keeps guests connected […]
Medallia has acquired AI-based guest engagement platform and messaging solution provider Zingle for approximately $42 million in cash. Zingle’s technology is used by many of the world’s leading hospitality and travel companies to deliver high-touch service. […]
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