Guest Experience Management

AccorHotels Shares Its Vision for the Smart Room of the Future

Different hotel brands are implementing different strategies and different technologies to bring to life the guestroom of the future. Marriott, for example, has reportedly partnered with Legrand and Samsung to create a “smart room” wherein […]

Guest Experience Management

4 Ways Texting Will Help Your Hotel This Holiday Season

By Joel Lee, SEO marketing specialist at Trumpia As people bustle to and from destinations for the holidays, don’t miss out on the opportunity to increase the traffic to your hotel. You want to make […]

Guest Experience Management

ALICE Acquires GoConcierge, Enhancing Its Guest Experience Management Capabilities

Only a week after it was announced that ALICE had received $26 million in Series B funding from Expedia, the solution provider announced today that it has acquired GoConcierge, a concierge software platform that is currently deployed in several […]

Guest Experience Management

ALICE Secures $26 million in Series B Funding from Expedia

In 2015, when Dara Khosrowshahi served as CEO of Expedia, the world’s largest online travel company, he spearheaded an initial round of funding for a New York-based startup company called ALICE. Clearly, he was enamored […]

Announcement

Hotel Ylem Selects KEYPR to Enhance the Quality of the Guest Experience

Hotel Ylem, a boutique hotel located near the Texas Medical Center and NRG Stadium in Houston, Texas, has selected KEYPR to enhance the quality of the guest experience as well as improve operational efficiency. The […]

Guest Experience Management

Hilton’s Digital Key Installs Approach 2,500 Hotels

Hilton has almost 400,000 hotel rooms worldwide. And soon, Hilton Honors guests will be able to open their doors at thousands of hotels with Digital Key technology, according to a spokesperson for the brand. Diamond, […]

Events

Webinar: Guest Experience Management – July 27, 2017

No one questions the value of providing superior guest experiences. Technology solutions that enable GEM – or Guest Experience Management – are becoming the focal point of practically every customer-facing business. This unwavering focus on […]

Guest Experience Management

ResortSuite Launches Suite of Best-in-class Tools for Guest Engagement

ResortSuite, a provider of integrated, guest-centric hospitality management software solutions built on an Oracle database, has launched ResortSuite GuestEX.  This suite of best-in-class tools for guest engagement and online and mobile booking allows hoteliers to better […]

CRM

Guestware Adds New Features to Personalize the Guest Experience

Seattle-based Guestware offers hoteliers a comprehensive guest response, facilities maintenance and CRM software solution that enables them to collect, manage and report on all guest information in one comprehensive database. This allows hoteliers to enhance […]