Guest Experience Management

Fontainebleau Enhances Guest Services With New Concierge Solution

A spectacular blend of Golden Era glamour and modern luxury, the famed Fontainebleau Miami Beach will be one of the first luxury properties to deploy a new cloud-based concierge solution. The solution, developed by Nuvola, […]

Guest Experience Management

Millennium Hotels and Resorts Launches New Digital Platform and Mobile App

Large hotel companies have gravitated toward launching their own proprietary platforms and messaging apps. Importantly, these platforms and apps allow hotels to create a more extensive and richer data connection with each individual guest. When a […]

Guest Experience Management

Swissôtel The Stamford Turns on the Lights with New Room Management System

AccorHotels’ iconic Swissôtel The Stamford is the first hotel to showcase Interact Hospitality from Signify, which became the new company name of Philips Lighting as of a few months ago. The hotel, which is located in Singapore […]

Guest-Facing Technologies

InterContinental Hotels & Resorts Launches AI-enabled Smart Rooms in China

As voice activated and text-based devices utilizing artificial intelligence (AI) prove out their value in hotel settings in ways that would have been all but unimaginable only a few years ago, they are assuming a […]

Hotel Technology News

HTN Case Study: Edwardian Hotels Utilizes Next-Generation Sales and Catering

Edwardian Hotels London is a collection of 11 Radisson Blu Edwardian, London hotels in prime locations across London, Heathrow and central Manchester; The May Fair Hotel and a collection of restaurant and bar brands. The […]

Hotel Technology News

AAA Updates Its Hotel Assessment Guidelines to Include Technology Capabilities

When it comes to ratings and reviews, it’s not just about hotel property location, cleanliness and service anymore.  Now technology is becoming an increasingly important factor in the evaluation process, at least for one major […]