From personal referrals to online reviews and hotel website recommendations, hotel guests have many expectations of their stay well before arrival. From the time they step foot in the lobby, they are assessing whether the […]
Following the latest iteration of HITEC in Minneapolis this year, one subtle trend that has crept into our collective hoteliers’ consciousness is that we now work in the accommodations business instead of the narrower hotel […]
For decades, hoteliers have looked to technology to help measure and forecast demand so they could dynamically price their rooms accordingly. With data at their fingertips, hoteliers could make smart pricing decisions to capitalize on […]
Artificial intelligence has been disrupting and transforming various industry sectors for years. While the hospitality industry as a whole may not have been at the forefront of AI-enabled technology adoption, hotel operators are now paying […]
GCH, a leading German hotel management company, is a good example of a pioneer in the world of virtual reality for hotel bookings. More than a third of the hotels they manage, including Best Western, Ibis, […]
With mounting public pressure to ban straws, plastic bags, and other plastic single-use products, many hoteliers, which consume vast amounts of single-use plastics that end up as landfill, are looking for alternative options in line with […]
Interoperability and data integration are essential to every aspect of hotel operations — but an overburdened IT infrastructure can lead to fragmented systems and data silos. The end result can be inefficiencies, frustration, impaired customer […]
Summer is without a doubt the busiest travel season of the year – last year 42 million Americans traveled on Memorial Day weekend alone. With a significant number of vacationers checking in and out of […]
Buckle your seatbelts. the next generation of mobile internet connectivity, 5G, is coming to hotels. Or, for now, at least to one hotel in China: The InterContinental Shenzhen. While the United States and other countries […]
Last month, Meliá Hotels International, the Spanish hotel chain with more than 350 hotels in 40 countries, announced that it achieved a 1.7 percent improvement in RevPAR performance globally last year. During that same period, […]
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