As every hotelier is acutely aware, negative reviews about guest room cleanliness can result in serious reputational — and financial — harm. Cleanliness is the most important of all variables influencing the quality of the […]
“Where the science of fitness meets the art of travel.” Such is the tagline for Equinox Hotels, which last week announced the grand opening, in June, of its first hotel property with the launch of […]
By Jeff Zabin, Managing Editor Guests have always expected star treatment. They have always wanted to be treated like celebrities. This is particularly true of hotels and resorts in upscale categories. Today those guest expectations […]
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