In the Spotlight

Generative artificial intelligence tools like ChatGPT are all the rage right now, with new announcements every week, especially in the hospitality industry. What we may be underestimating, though, is just how vast this evolution is […]

One of our grand theories for the hotel industry going forward is that wellness programming will continue to rise in importance as a profit center, giving a strong ‘reason to visit’ (and revisit) to help […]

It may not seem important, but is your hotel’s data centralized? Hospitality has parted ways with many traditions over the years, from physical room keys to guest books, but one thing that is never to […]

With the grand unveiling of the Apple Vision Pro, as well as the previous PSVR2 and Meta Quest 3 news, it’s time once again to look at what’s possible (and what’s practical) for the next-generation […]

The State of Travel 2023 report, published last month by Skift Research, contains more than 250 insights. But there was one statistic that stood out for us: the low adoption (10%) of guest messaging platforms […]

In an ideal world, every guest who books a room would spend at all the facilities onsite – restaurant, spa, golf, gift boutique, you name it. But that is very often not the case no […]

Within the hospitality industry, the guest experience serves as a key differentiator. The way you position your establishment to provide remarkable experiences, including staycations and other emerging trends, sets you apart from the competition. As […]

Read any labor data survey from the last few years and the general story is always the same: the people just aren’t coming back. Regardless of how hotels deal with inflationary wages, the bottom line […]

Hotels rely on technology to provide the best guest experience and address new challenges big and small, but responsibly leveraging their investment in technology requires a concerted effort. A large part of realizing the benefits […]

A hotel’s future can no longer be sufficiently bucketed into only leisure, corporate and groups. Hoteliers know this, but the obstacle nowadays is too much information. There are legacy systems that are difficult (and expensive) […]