Throughout the pandemic, hotels have struggled to meet guest expectations and needs while addressing staffing shortages and sanitation and safety concerns. If anything has become clear in the hospitality industry post-pandemic, it’s that there’s no […]
Hoteliers live and breathe guest experience. That’s what we’re classically trained in, but most of that is absorbed as a soft skill or codified in an SOP paper manual. For the past couple years since […]
By this past November, hotel occupancy was starting to climb back towards its pre-pandemic levels as travelers’ comfort increased. According to STR, U.S. occupancy rates in November of last year were at 57.6%, which was […]
With all the hype throughout 2021 concerning blockchains, cryptocurrencies, nonfungible tokens (NFTs) and the dawn of the metaverse, now is the time for hotels to reflect on how these rapidly growing trends will come to […]
Hoteliers today are doing a lot more with a lot less. Staffing and budgets continue to shrink while guest demands rise. The only salvation is technology innovation. As the undisputed heartbeat of the hotel, the […]
The pandemic may have disrupted global travel, but as we put the finishing touches on our new hotel in Paris, planning for a post-pandemic world was paramount. Health and hygiene is always a consideration, but […]
Obvious to everyone, travel habits have changed immensely since the start of the pandemic. Even as international travel resumes in earnest between Europe and the United States to offer a bullish outlook for a solid […]
Just as the hotel industry was finally getting back on track, the much-needed recovery was dealt yet another blow with the emergence of the Omicron variant. As the year came to an end, hotels of […]
The pandemic has made it abundantly clear that technology represents the key to long-term profitability for hotels. The adaptation of both FOH and BOH technologies serve to improve guest satisfaction while helping to reduce labor […]
Finding ways to justify the cost of new technology can be a challenge in today’s current environment, but many hoteliers are relying on it throughout the pandemic to improve operations, interact with guests, train workers, […]
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