Hospitality will always be defined by the interactions between frontline associates and hotel guests, which is why face-to-face training and onboarding has always been favored by the industry. Today, as the nation begins down the […]
Finding dedicated workers and retaining them once they are trained has always been a challenge for hospitality, but in the current economic and social climate there is no time to waste on retraining workers only […]
When you think of call centers, your first thoughts may be of elevator music hold tunes, generic pre-recorded dial-in options, and of course, insincere agents. When it comes to properly trained hotel call centers, that could not […]
The first half of 2021 saw cryptocurrencies go from theoretical speculation amongst circles of computer geeks to a popular dinner conversation topic with a much more diversified pool of investors. Whether you deem this asset […]
As travel has slowly returned to normal, it’s clear that we are on the brink of an enormous travel boom. Of all the recent travel trends that have emerged, one is particularly promising for independent […]
Hospitality is built on the development and nurturing of personal relationships, extending beyond interactions with guests to include other hoteliers and even vendor partners. Hotel and resort owners and operators know that it’s not always […]
Vaccine rollouts have progressed by leaps and bounds. The United States may be on track to vaccinate 70 percent of the adult population against Covid-19 by the beginning of summer, according to the latest survey […]
As a hotelier and a business owner, it can be hard to let go of certain aspects of your business. After all, it’s hard enough to find hardworking employees who care about your business like […]
The hospitality industry is in constant movement. Visit any property and it is clear that hotels are laser-focused on leveraging technology to enhance the user experience, including streamlining processes and adding new amenities that draw […]
In March 2020, the travel industry effectively hit pause in response to the Covid-19 pandemic spreading quickly across the globe. After a brief hibernation that may have felt like an eternity to travelers and those […]
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