Black Oak Casino Resort to Deploy INTELITY’s Guest Experience and Staff Management Platform in Q3

The property will be incorporating the INTELITY platform’s custom-branded mobile app and in-room tablets at its hotel, giving guests the opportunity to better manage their experience by placing them in control of their reservations, check-in and check-out, restaurant bookings, and the ability to directly communicate with staff.

Black Oak Casino Resort, located in Tuolumne, California, in the beautiful Sierra Foothills eight miles east of Sonora, is owned and operated by the Tuolumne Band of Me-Wuk Indians. The property encompasses more than 165,000 square feet of gaming and entertainment options. Beyond such attractions as progressive jackpot machines machines and table games, the property boasts five Bars, four restaurants, and a 24-lane Brunswick bowling center,

INTELITY has announced that it has finalized a deal with The Hotel at Black Oak Casino Resort to help the property further enhance the guest experience. The hotel will be incorporating the INTELITY platform’s custom-branded mobile app and in-room tablets at its hotel, giving guests the opportunity to better manage their experience by placing them in control of their reservations, check-in and check-out, restaurant bookings, and the ability to directly communicate with staff.

The Hotel at Black Oak Casino Resort, which expects to deploy the new technology in Q3 of this year, plans to use integrated back office dashboard to streamline its operations. The back office dashboard will allow staff to connect directly and efficiently with guests. With it, they can share specials and promotions with more accuracy and frequency, while also gaining real-time visibility into service and delivery activity.

INTELITY’s in-room tablets will replace the resort’s printed, in-room compendium and allow guests to order room service and make other service requests. Both the mobile guest app and in-room tablets will provide direct messaging between guests and hotel staff, allowing for better communication at any point during their stay.                              

According to a company spokesperson, Black Oak Casino Resort will use INTELITY’s back office platform via desktop and mobile devices to manage all staff activity on the property, from the front desk to maintenance. Service will be enhanced as staff will be able to manage work orders, delivery times, and monitor all activity on property, while keeping the management team informed at all times.

The back office platform will also allow the staff to communicate directly with the guests and give them updates on the status of their service requests and orders. The content management portion of the back office dashboard will be used to improve marketing effectiveness and create personalized offerings for our guests.

The back office platform also provides robust business intelligence and data analytics, which will give resort leaders deeper insights into their guest behaviors and preferences. The resort can use this information to further maximize efficiency, deliver exceptional guest experiences, and make better business decisions.

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