Marriott International is advancing a multiyear digital transformation aimed at retooling its infrastructure through cloud-native systems and generative AI. According to global CIO Naveen Manga, Marriott is developing what it calls an “agentic mesh”—a shared […]
The couple at the front desk smiled politely as they checked into your property. “Everything looks lovely,” they assured your staff. Yet three days later, their online review mentioned “disconnected service” and “outdated processes” that […]
Mews has announced a pioneering integration that brings digital hotel room keys directly into guests’ smartphone wallets. As the first property management system (PMS) to offer true native wallet-based room access – without the need […]
Mobile ordering has become one of the most impactful technologies in hospitality today. It not only simplifies family travel by meeting each generation’s needs with effortless convenience but also boosts hotel efficiency, revenue, and guest […]
Safara, the innovative hotel booking app, has announced the launch of Safara 360, a comprehensive SaaS platform for independent hotels to get more demand and elevate the guest experience. This launch represents a significant evolution in Safara’s […]
IRIS, the global provider of mobile ordering and guest experience platforms for the hospitality sector, has established a new partnership with fellow industry innovator, Travel Curious, a leading Experiences Commerce Platform that enables hotels to […]
For more than two decades, W Hotels, which is part of the Marriott built its reputation as a nightlife-focused brand. Guests came to expect DJ booths in the lobby, neon lighting, and an atmosphere that […]
Revenue management has always been about aligning price with demand. But according to The 2025 Smart Decision Guide to Hospitality Revenue Management, independently produced by Starfleet Research and based on best practices research with more […]
RMS, the leading hospitality platform for hotels, serviced apartments, vacation rentals, and outdoor accommodations, has officially launched RMS Pay in the United States and Canada. Already in use across Australia and Europe, RMS Pay has […]
Artificial intelligence is quietly reshaping the hospitality experience, and not just in ways that guests can easily see or welcome. Increasingly, hotels are exploring how AI can move beyond back-end efficiency to influence the guest-facing […]
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