The idea of being able to control your surroundings with the twitch of a nose, the wave of a wand, or, in this case, the flick of a finger took a quantum leap closer to […]
While chatbots have become all the rage in recent years when it comes to automating guest services, including responses to guest inquiries, Four Seasons Hotels and Resorts launched its multi-channel messaging platform in 2017 without the […]
The Hotel Concord is a new 38-room boutique hotel that officially opened its doors for business in August of this year. The hotel located on the fourth and sixth floors of Capital Commons, which is […]
By Taylor Welsh, writer/engineer at AX Control From chatbots to robot assistants, the use of robots in the hospitality industry has become more widespread in recent times. The first time robots were used in hotel service […]
Today, hoteliers are becoming increasingly focused on data-driven personalization strategies. They are seeking ways to enhance the quality of the guest experience by understanding guests’ wants, needs, situations and preferences at a granular level and […]
Vail Resorts promises guests “an experience of a lifetime.” This is no easy feat, given the massive scale of its operations. With world-class properties that include such prestigious mountain resorts as Vail, Beaver Creek, Breckenridge […]
A spectacular blend of Golden Era glamour and modern luxury, the famed Fontainebleau Miami Beach will be one of the first luxury properties to deploy a new cloud-based concierge solution. The solution, developed by Nuvola, […]
Customers have plenty of choices when it comes to selecting a hotel for their next stay. Between competitive pricing and endless options, loyalty is hard to come by. Yet, that loyalty is crucial for earning […]
By Ford Blakely, CEO of Zingle There are a lot of factors that influence whether or not someone has a great vacation or business trip, but the positive or negative experience of a hotel stay […]
Large hotel companies have gravitated toward launching their own proprietary platforms and messaging apps. Importantly, these platforms and apps allow hotels to create a more extensive and richer data connection with each individual guest. When a […]
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