Casino properties are always looking for strategies and new ways to deliver frictionless guest service at every touchpoint. That being the case, Go Moment today announced that Lake of the Torches Resort Casino will be […]
As every hotelier is acutely aware, negative reviews about guest room cleanliness can result in serious reputational — and financial — harm. Cleanliness is the most important of all variables influencing the quality of the […]
Agilysys has released the research findings of a study the company conducted on Guest Experience Management. “Resort and hotel operators have long understood the importance of meeting or exceeding guest expectations. As these expectations evolve […]
AKA is a luxury brand of extended stay residences located in the most desirable neighborhoods in New York City, Los Angeles, Philadelphia, Washington, D.C., and London. Recently, AKA partnered with ALICE, implementing the company’s hotel […]
Angie Hospitality, which introduced the hospitality industry’s first 24-hour interactive guest room assistant purpose-built for the hotel environment, has announced the addition of PassPoint Hotspot 2.0 technology to its award-winning virtual assistant solution. This next […]
INTELITY and SkyTouch have announced a technology integration that will allow hotel properties to use the INTELITY and SkyTouch technologies in tandem through the SkyTouch /CONNECT integration platform. SkyTouch is known for its innovative cloud-based […]
By Max Starkov, Founder and Director at HEBS Digital Today’s typical online travel consumer is exposed to more than 38,983 micro-moments in a 60-day timeframe and visits an average of 18 websites via multiple devices […]
In this infographic, we ask who is the hotel guest of 2020 and how will evolving technological advances most likely shape their expectations?The hospitality industry is currently going through a period of significant change and […]
Two years ago, Hilton unveiled its Connected Room concept. The hotel brand billed it as a first-of-its-kind, high-tech guest room that enables guests to personalize and control every aspect of their stay from one central […]
Since it inception, the stated mission of INTELITY has been to provide customers with the most direct and advanced connection to their guests, while also supporting back-of-house operations and business intelligence. The company, based in Orlando, Florida, […]
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