In the Spotlight

Hoteliers live and breathe guest experience. That’s what we’re classically trained in, but most of that is absorbed as a soft skill or codified in an SOP paper manual. For the past couple years since […]

By this past November, hotel occupancy was starting to climb back towards its pre-pandemic levels as travelers’ comfort increased. According to STR, U.S. occupancy rates in November of last year were at 57.6%, which was […]

Obvious to everyone, travel habits have changed immensely since the start of the pandemic. Even as international travel resumes in earnest between Europe and the United States to offer a bullish outlook for a solid […]

Just as the hotel industry was finally getting back on track, the much-needed recovery was dealt yet another blow with the emergence of the Omicron variant. As the year came to an end, hotels of […]

Technology has emerged as a pivotal force in hospitality, but can it save the hotel industry from the labor crisis? Americans are making up for lost vacation time and corporate travel has picked up at […]

Last month’s Hospitality Industry Technology Exposition & Conference (HITEC) event was fraught with obstacles that hindered it from achieving the highs of its pre-Covid outings. It competed for attendees with the Lodging Conference held concurrently […]

As of mid-October, more than 6.7 billion COVID-19 vaccine doses have been administered across the globe, meaning more than 47% percent of the world’s population have received at least one dose. As vaccination rates are […]

As has been made abundantly clear throughout the trying times of the pandemic, the tech stack is the backbone of hotel operations, enabling lean teams to function productively and keep the property going while still […]

The demand for in-room voice-activated digital assistants continues to grow exponentially, not only for their ability to put safety-critical distance between hotel guests and staff, but because they eliminate physical touchpoints in guestrooms and efficiently […]

As we are all aware, budgeting for 2022 will present some challenges, without a crystal ball we are going to need to use our knowledge to form new ways to plan for our future. While […]