In the Spotlight

The hotel gym has come, thankfully, a long way from the under-used lonely room  with a few treadmills in the back of the lower level basement. Today fitness facilities in even the most mid-range of […]

As they say, there are the problems you see and the ones you don’t. Many hotels may be operating under certain assumptions carried over from decades of routine and tradition that integrated data analysis can […]

As travel rebounds after the height of the COVID-19 pandemic, the hotel and hospitality industry is uniquely positioned to attract guests and maximize revenue as the summer travel season takes off. According to a recent […]

With the crypto bubble finally popping after a long-term deleveraging, many of us who were skeptical to begin with are silently smirking while evangelists are crafting their retractions. But much like how the dotcom bust […]

Hotels have experienced their fair share of turmoil over the past couple of years, but business is beginning to look up as we get past the lasting effects of the pandemic. The travel demand has […]

Numerous inventions inscribed by science fiction books and films have become reality. But while real life is gradual and nuanced, science fiction is a blunt brick in how it takes these technologies to their often-darkest […]

While cleanliness and hygiene have always been important for hospitality businesses, the pandemic has driven customer expectations in these areas—and the standards hotels now need to maintain to address them—to new levels. But implementing and […]

Our fingers are crossed that this summer plays out as forecasted, with a genuine travel recovery scenario leading to big boosts of occupancy for properties big and small, urban and resort, and in all countries […]

Over the last decade, labor costs have risen sharply. After the pandemic, labor shortages are plaguing businesses across the world, and the hospitality industry is no exception. Demand for workers has never been higher, yet […]

Loyalty programs provide a bounty of opportunities for hotels to grow their customer base and better engage with travelers. A recent study shows 77 percent of hoteliers value driving guest loyalty as their No. 1 […]