In the Spotlight

Guest satisfaction scores are an industry mainstay, used a general barometer for service quality and the ability to attract more bookings for the hotel. Reviews are also vital for error recovery, fixing perceived faults, addressing […]

Coming out of the pandemic, there are some changes that will slowly subside and others that we are quickly realizing will become permanent fixtures of hotel operations. Per the title, we’re focused on one such […]

Hoteliers have a lot on their plate right now, particularly independently branded properties, so it’s important for operators to have confidence in their teams to deliver exceptional experiences in an efficient manner. Smaller staff pools, […]

Today’s hoteliers can recognize high-quality service a mile away — they spend all day delivering it to guests, after all. With technology playing a greater role in hotel operations, finding a reliable partner for your […]

Throughout the pandemic, hotels have struggled to meet guest expectations and needs while addressing staffing shortages and sanitation and safety concerns. If anything has become clear in the hospitality industry post-pandemic, it’s that there’s no […]

Hoteliers live and breathe guest experience. That’s what we’re classically trained in, but most of that is absorbed as a soft skill or codified in an SOP paper manual. For the past couple years since […]

By this past November, hotel occupancy was starting to climb back towards its pre-pandemic levels as travelers’ comfort increased. According to STR, U.S. occupancy rates in November of last year were at 57.6%, which was […]

Obvious to everyone, travel habits have changed immensely since the start of the pandemic. Even as international travel resumes in earnest between Europe and the United States to offer a bullish outlook for a solid […]

Just as the hotel industry was finally getting back on track, the much-needed recovery was dealt yet another blow with the emergence of the Omicron variant. As the year came to an end, hotels of […]

Technology has emerged as a pivotal force in hospitality, but can it save the hotel industry from the labor crisis? Americans are making up for lost vacation time and corporate travel has picked up at […]