In the Spotlight

How Technology Will Benefit the Hospitality Industry in 2023

Over the last several months, we have witnessed an incredible increase in technology adoption within the hospitality sector. As a response to the COVID-19 pandemic, the hotel industry relied on digital solutions in order to […]

In the Spotlight

Is Hospitality Moving Towards Zero-Touch with Service Automation?

With each new technological breakthrough and innovation, what once may have seemed dystopian or impossible is now simply a modern-day reality. Let’s take, for example, Amazon Go stores, which allow patrons to select the products […]

In the Spotlight

How a Top Hotelier Redefines Luxury with the Inclusion of Technology

As a hotelier, you know there are many ways to define luxury. From a property’s physical space to its service culture standard, there’s no question that luxury lives in the details. But can you define […]

In the Spotlight

5 Features Hotels Can Utilize to Automate Pre-Stay Guest Communications

Budgets for 2023 likely include a fair consideration of additional automations that can be embedded into the hotel tech stack to heighten team productivity and offer some potential cost savings. One problem herein that we […]

In the Spotlight

Why Hotels Should Treat “Plant-Based” as Simply an Extension of “Data-Based”

Vegan, vegetarian, flexitarian, dairy-free, gluten-free, ovo-pescatarian, fruitarian – there are lots of diets out there and, significantly, more and more people are adjusting their habits away from the starchy, fried and meat-focused Standard American Diet […]

In the Spotlight

Why Conversational AI Exemplifies the New Era of Hotel Operations

Heading into this past summer’s travel recovery surge, every hotelier knew that labor shortages would be something to contend with, but we largely underestimated the severity of this crisis. In hindsight, the consequences have ranged […]

In the Spotlight

How Hoteliers Can Engage Gen Z Customers with NFT Brand Communities

Lodging companies – full-service hotels, resorts, boutique properties and more – are in the business of providing compelling, once-in-a-lifetime experiences for their guests. And for those properties on the vanguard of meeting customers where they […]