Market Research

Research: Hotels Embracing Robots Must Focus on Planning and People First

A new research study offers a comprehensive look at how hotels can successfully implement robotic process automation, or RPA, in their operations. The research is one of the most in-depth qualitative analyses to date on […]

In the Spotlight

Why Hotel Companies Can’t Afford to Ignore the Wellness Economy

Health, wealth and relationships are the three timeless markets, and hospitality touches all of them. The key question is, what does it truly mean to care for the health of a hotel guest?  This is […]

In the Spotlight

Why Scalable, Guest-Centric Mobile Ordering Is a Strategic Imperative for Hotel Groups

In the fast-evolving world of hospitality, a frictionless and scalable mobile ordering platform is no longer a luxury—it’s a critical lever for driving revenue, reinforcing brand identity, and deepening guest loyalty. “Free” mobile ordering solutions […]

In the Spotlight

Five Hotel Messaging Trends That Define Guest Communication in 2025

In the age of instant communication and personalized service, guest messaging software has become a must-have in the modern hotel tech stack. Whether it’s responding to a late checkout request or upselling a spa treatment, […]

Success Stories

Boulder Falls Inn Increases Event Revenue by 43% After Switching to iVvy

Best Western Premier Boulder Falls Inn in Lebanon, Oregon, is a charming destination designed for relaxation. Featuring 84 comfortable guest rooms and suites, the Inn boasts a peaceful one-acre Japanese garden, alongside an outdoor heated […]