By Debbie Carson, Associate Editor With POS systems accounting for the largest portion of the budget for hotel restaurant IT investments, there is no shortage of related solution providers vying for the attention of prospective […]
By Jeff Zabin, Managing Editor Until recently, the idea of a revenue manager gazing into a crystal ball in the form of a revenue management dashboard and quickly generating precise demand forecasts for every night […]
By Jeff Zabin, Managing Editor Making the business case for upgrading PMS capabilities means projecting the likely return on investment. In projecting ROI, the first question hoteliers should ask is: To what extent will the […]
By Jeff Zabin, Managing Editor With upwards of a hundred solution providers actively developing, marketing and supporting Property Management Systems (PMS), it can be hard to know where to start with the research and evaluation […]
By Jeff Zabin, Managing Editor The Center for Exhibition Industry Research reported a 3.8 percent increase in the exhibition industry’s performance in 2016. According to the “2016 Meetings and Events Forecast” from Carlson Wagonlit Travel […]
By Jeff Zabin, Managing Editor Guest Experience Management encompasses virtually all facets of hotel strategy and operations as well as multiple technology platforms. The following are a few of the key concepts that hoteliers should keep […]
By Jeff Zabin, Managing Editor Every hotelier wants to improve their revenue management capabilities. What not every hotelier may realize, however, is that doing so means more than just implementing the right technology solution and […]
By Jeff Zabin, Managing Editor Let’s face it: Guest Experience Management (GEM) is not a one-off initiative that, once implemented, can be checked off a to-do list. A hotel executive or general manager cannot simply […]
By Jeff Zabin, Managing Editor When it comes to upgrading their revenue management capabilities, hoteliers want to know: Which solution is the right solution? The answer, of course, is:Â It depends. By asking the right questions, […]
By Jeff Zabin, Managing Editor Customer Experience Management (CEM) has become the focal point of practically every customer-facing business today. Top-performing companies view CEM as a key point of competitive differentiation. These companies work tirelessly […]
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