By Debbie Carson, Associate Editor This story about hotel technology innovation has nothing to do with self-services apps or robots or kiosks or voice-activated digital assistants or any of the other devices or solutions generally […]
Two years ago, Hilton unveiled its Connected Room concept. The hotel brand billed it as a first-of-its-kind, high-tech guest room that enables guests to personalize and control every aspect of their stay from one central […]
Until last week, guests checking in at Henn-na Hotel, also known as Japan’s robot hotel, could be greeted by an animatronic front desk humanoid or, perhaps even more interestingly, by a dinosaur robot sporting a […]
Dream Hotel Group is a hotel brand with a 30-year history of managing properties in some of the world’s most highly competitive hotel environments. Home to its Dream Hotels, Time Hotels, The Chatwal and Unscripted […]
The Gyle Premier Inn at Edinburgh Park in Scotland made an electrifying announcement this week. According to reports, the hotel, which features 120 guest rooms, has installed a five-ton battery to power all hotel operations, […]
While chatbots have become all the rage in recent years when it comes to automating guest services, including responses to guest inquiries, Four Seasons Hotels and Resorts launched its multi-channel messaging platform in 2017 without the […]
The technology-advanced 269-room, four-star Hôtel Monville opened for business in March of this year and in the intervening months has continued to unveil new technology innovations. Located near The Palais des congrès de Montréal international […]
Vail Resorts promises guests “an experience of a lifetime.” This is no easy feat, given the massive scale of its operations. With world-class properties that include such prestigious mountain resorts as Vail, Beaver Creek, Breckenridge […]
A spectacular blend of Golden Era glamour and modern luxury, the famed Fontainebleau Miami Beach will be one of the first luxury properties to deploy a new cloud-based concierge solution. The solution, developed by Nuvola, […]
Large hotel companies have gravitated toward launching their own proprietary platforms and messaging apps. Importantly, these platforms and apps allow hotels to create a more extensive and richer data connection with each individual guest. When a […]
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