Guest Experience Management

Shangri-La Aims to Enhance the Guest Experience with Launch of e-Services Utilizing the WeChat Platform

Shangri-La Group, which ranks as one of Asia’s premier developers, owners and operators of hotel and investment properties, earlier this month launched WeChat Mini Program and WeChat online pay services. This service will eventually cover […]

AI / Robots

Radisson Hotel Group Unveils Its New Global Meetings and Events Platform

Last year, Radisson Hotel Group (known until last year as Carlson Rezidor Hotel Group) announced that it would embark on a comprehensive five-year strategic plan which includes investments into platforms and technology. The company appears […]